Last updated: 20 October 2026

1. Who we are

This policy explains how AIONEM.net (“we”, “us”) handles personal data when you visit aionem.net, create an account or sign in, contact us, request a quote, open a support ticket, chat with us, buy a product, register a domain, or use our software development, IT support, hosting, business email and training services.

AIONEM.net is the controller of that data. Our address is KN 70 St, Kigali, Rwanda. Where we host or process data on behalf of a client who runs their own service or website with us, that client is the controller and we process the data only on their instructions.

2. The data we collect

We collect only what we need to provide our services and to answer you.

• Account data: your name, email address, phone number, password (stored only as a one-way hash) and, if you are a business client, your organisation.
• Data from Google sign-in: when you choose “Continue with Google”, the details Google shares with us, described in the next section.
• Enquiry and support data: what you send through our contact, quote, support ticket, domain and product forms, by email, by phone, on WhatsApp or in live chat, usually your name, email address, phone number, the service concerned, your message and any file you attach.
• Order and service data: the products and services you order, delivery details for products we ship, the domain names you register with us and the registrant contact details the registry requires, and the details of the systems, websites, servers and mailboxes we build, host or support for you.
• Billing data: quotes, invoices, payment references and the tax details the law requires. Card and mobile money details are handled by the payment provider; we never store full card numbers or mobile money PINs.
• Technical data: the network address, browser, device type, pages requested and times of your visits, recorded in our server logs to keep the site working and secure.

3. Signing in with Google

If you choose to sign in with Google, Google shares with us your Google account identifier, your name, your email address and whether it is verified, and your profile picture. We request only these basic profile details (the “openid”, “email” and “profile” scopes). We do not request or receive your Gmail messages, contacts, calendar, Drive files or any other Google data.

We use these details only to create your AIONEM.net account, sign you in, keep your account secure, and show your name and picture in your profile. We do not use them for advertising, we do not sell them, we do not share them with anyone except the service providers listed below who help us run our services, and we do not use them to develop or train artificial intelligence models.

AIONEM.net’s use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.

You can stop signing in with Google at any time by setting a password on your account, remove our access in the security settings of your Google account at myaccount.google.com/permissions, or ask us to delete your account and the data Google shared with us.

4. How we use your data and on what basis

• To provide the services and products you ask for, answer your enquiries and support requests, and deliver what you order, because this is necessary for our contract with you or to take steps you asked for before one.
• To create and secure your account, prevent fraud and abuse, and investigate incidents, on the basis of our legitimate interest in a safe service.
• To invoice you and keep accounting and tax records, because the law requires it.
• To send service messages you cannot opt out of, such as security alerts, renewal and expiry notices for domains and hosting, and payment reminders.
• To send news and offers, only where you have agreed to receive them; you can withdraw that consent at any time with the link in each message or by writing to us.

5. Who we share it with

We share personal data only with the parties that help us provide our services, and only what each one needs:

• Google, which provides the “Continue with Google” sign-in.
• Tawk.to, which provides the live chat on our website and stores the chat conversations and the details you give in the chat.
• Hosting, data centre, network and email delivery providers that run our website, our platform and the services we host for you.
• Domain registries and registrars, including RICTA for .rw domains, which receive the registrant details their rules require and may publish some of them in the public domain directory (WHOIS) as those rules provide.
• Payment providers, such as banks and mobile money operators, which process your payments.
• Couriers that deliver the products you buy.

We disclose data to a public authority only where the law obliges us to. We do not sell personal data and we do not share it for advertising.

6. Where your data is processed

We are based in Rwanda. Some of our providers, including Google and Tawk.to, process data in other countries. Where data leaves Rwanda, we rely on the safeguards the law requires so that it remains protected to the standard of this policy.

7. How long we keep it

• Account data: for as long as your account is open, then up to twelve months after it is closed, so it can be restored if you ask.
• Enquiries, chats and support tickets: up to three years after our last exchange.
• Contracts, invoices and tax records: for as long as accounting and tax law requires, currently ten years.
• Server logs: up to thirteen months, so a security investigation can look back over a year.
• Backups: deleted on a rolling basis.

8. Your rights

Under Rwanda’s Law N° 058/2021 relating to the protection of personal data and privacy, and the equivalent laws where you live, you can ask us for a copy of your data, ask us to correct or delete it, object to or ask us to restrict a particular use, withdraw any consent you gave, and ask for your data in a portable form.

Write to it@aionem.net. We answer within thirty days. If you are not satisfied with our answer, you can complain to the National Cyber Security Authority (NCSA), which supervises data protection in Rwanda, or to the data protection authority where you live.

9. Cookies

We use a session cookie so the site remembers you while you browse and stay signed in, and we store your language and display preferences in your browser. These are necessary for the site to work.

The Tawk.to live chat sets its own cookies so a conversation continues as you move between pages, and Google’s sign-in sets its cookies when you use “Continue with Google”. We do not use advertising cookies. You can block or delete cookies in your browser settings; the site will still work, but you may need to sign in again and the chat may not keep your conversation.

10. How we protect it

Traffic between your browser and our site is encrypted. Passwords are stored only as one-way hashes. Access to personal data is limited to the people who need it to serve you, and our systems are kept updated and monitored. No system is perfectly secure; if a breach puts your data at risk, we will tell you and the authority as the law requires.

11. Children

Our services are not directed at children under sixteen, and we do not knowingly collect their data. If you believe a child has given us personal data, write to us and we will delete it.

12. Changes to this policy

When we change this policy we publish the new version here with its date. If a change materially affects how we use your data, we tell you by email or on the site before it takes effect.

13. Contact

For any question about this policy or your data: AIONEM.net, KN 70 St, Kigali, Rwanda · it@aionem.net · +250 792 406 606.